Privacy Policy | Novacik Marketplace

Last updated 25 October 2026

NOVACIK Limited (“Novacik Marketplace”, “we”, “us”) runs this online store. This policy explains what personal information we collect, why we collect it and how we keep it safe, in line with the Nigeria Data Protection Act 2023.

Information we collect

Account details: your name, email address, phone number and password (stored encrypted, never in readable form).
Order details: the items you buy, your delivery or pickup choice, delivery address and order history.
Payment details: payments are made on the secure pages of our payment partners, Paystack and Flutterwave. We receive confirmation of the payment, the amount and the method used (card, bank transfer or USSD). We never see or store your card details.
Messages: what you send us through the live chat, email or phone.
Technical information: the cookies described in our Cookie Policy, and standard server logs (such as IP address and browser type) used for security.

How we use it

To process, deliver and support your orders, including refunds and returns.
To run your account and send you order and account emails.
To answer your questions and complaints.
To keep the store secure and prevent fraud.
To meet our legal and tax obligations.

We do not sell your personal information, and we do not send marketing messages unless you ask to receive them.

Who we share it with

Only with the service providers we need to run the store: our payment partners (Paystack and Flutterwave), our hosting provider, our email provider and the delivery partners who bring your order to you. They may only use your information to provide their service to us. We may also share information where the law requires it.

How long we keep it

We keep account information while your account is open, and order records for as long as required for accounting and tax purposes. After that, information is deleted or anonymised.

How we protect it

The store runs on an encrypted (HTTPS) connection, passwords are stored encrypted, staff only see what their role allows, and our database is backed up regularly.

Your rights

You can see and update your details at any time in My Account. You can also ask us for a copy of your information, ask us to correct or delete it, or object to how we use it, by emailing info@novacik.com. If you are not satisfied with our response, you may complain to the Nigeria Data Protection Commission.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact us

NOVACIK Limited
Address: Lagos, Nigeria
Email: info@novacik.com
Phone: +234 800 000 0000
Hours: 9:00 - 18:00, Mon - Sat